Support

We’re here to help.

Tell us what happened and what you expected. For a listing fix, add the shop’s name and address.

Common questions

Start here.

Using an assistant
Pick your assistant and follow the steps. To remove Onhand, use your assistant’s connector settings.
Add to your assistant
Bookings and orders
The shop handles payment, pickup and refunds, so ask them first. We can cancel Square appointments made through Onhand.
What assistants can do
Shop owners
Your listing, connections and plan live in the dashboard. Paying never moves you up.
Open your dashboard
Privacy
Questions about your data? Email privacy@askonhand.com.
Read the privacy policy

Onhand never takes payment or stores card details.